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Posted: 12/8/17

Job Purpose

Animal Care Technicians are responsible for the cleaning, maintaining, watering/feeding and distribution of medications, vaccinations and microchips (as needed) to any and all animals in the care of HSNBA. Insuring the facility is clean, safe and inviting for the animals in our care and the public.

Duties and responsibilities


Cleaning all kennels in which animals are being housed, could potentially be housed, or were previously housed throughout the day. Areas open to the public should be cleaned by 10am. Cleaning includes but is not limited to:

  • Removing all dirty or used bowls and buckets from kennels.
  • Making sure walkways and drains are clean of all hair, excess food, etc.
  • Removing all animal waste and spilt food from inside kennels.
  • Spraying down kennels from top to bottom first with the posted rotation of cleaners.
  • Returning all cleaning supplies and instruments to their designated storage areas after use.
  • Large dog run waste cans are to be emptied EVERYDAY. (without exception)
  • Walkways are to be cleared of all standing water.
  • All hoses need to be rolled up, rehoused, and shut off completely when a tech is finished using them.
  • Reporting shortages of supplies, food, etc to E.D.
  • Reporting any signs of illness to E.D.
  • Reporting any aggressive behavior ot E.D.
  • Feeding and watering all animals in the Kennel Technician’s designated zone.
  • Making a count of all the animals in your zone for both food and water and distributing food and water accordingly.
  • Periodically make sure every animal in the Shelter has an adequate amount of water to last them until the next day.


Assist members of the public look for pets – either redeeming their own or for adoption.

Assist Community Service workers with cleaning of kennels and public areas, ensuring they have completed given tasks appropriately


Ensure all public areas, both inside and outside are welcoming to the public – free of pet waste, free of trash.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High school diploma or general education degree (GED)
  • Six months experience working with animals is
  • Preferred knowledge of animal handling skills, animal behavior, and animal care.

Animal Care Techs may be required to assist with euthanasia of unadoptable animals and euthanasia. Certification may be required at a later date.

Working conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to:

  • Noxious odors, fumes or airborne particles
  • Toxic or caustic chemicals
  • Potentially volatile situations which can present risk of violence or injury
  • The noise level in the work environment is usually moderate to loud.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk; or hear.

The employee is occasionally required to sit; climb or balance; and stoop; kneel; crouch; or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and peripheral vision.

To Apply:

Please send a cover letter stating why you’d like to work at HSNBA and your previous experience with animals and a resume to

Posted 12/8/17

Job purpose

Under limited supervision, responsible for processing customer transactions related to animal placements, animal intake, animal reclaim and cashiering. Respond to customer questions, inquiries complaints, with the highest degree of courtesy and professionalism.

Duties and responsibilities

  • Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals.
  • Communicate with customers in person and receive and respond to customer inquiries via email, phone and social media.
  • Contribute to the programs and services that support the shelter’s mission.
  • Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols.
  • Collect payments by accepting cash, check, and process credit card payments.
  • Other related duties as assigned.
  • Skills, Abilities and Experience
  • Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of good customer relations practices.
  • Knowledge of animal services and animal related programs.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in oral and written communication.
  • Skill in handling conflict and uncertain situations.
  • Skill in observation and classification of animals.
  • Skill in using computers and related software applications.
  • Skill in information analysis and problem solving.
  • Skill in safely handling animals, including those with unknown temperament.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain effective communication and working relationships with fellow employees and the public.
  • Ability to make change for cash accurately.
  • Ability to quickly recognize and interpret animal signaling.
  • Working conditions

Shelter atmosphere is often very loud with a variety of activities all taking place at once. Shelter customers are often upset, and CSR must be able to calm customers and diffuse tense situations. CSR must often deal with animals from unknown backgrounds and be able to handle them safely. There is a potential, while working in the shelter environment, to be exposed to zoonotic diseases. There is also the possibility of being bitten or scratched by an animal with unknown vaccination history.

​Physical Requirements

Must be able to sit and or stand for prolonged period of time. Must be able to handle a variety of animals, including cats and large dogs. Must be able to assist with vaccinations and implantation of microchips. May be asked to administer medications to animals.

Direct Reports

Reports to Live Outcome Manager, when LOM is not available, reports to Executive Director.

To Apply:

Please send a cover letter stating why you’d like to work at HSNBA and your previous experience with animals and a resume to